Frequently Asked Questions

Everything you need to know about shopping with OzMobiles

What is the quality of your refurbished devices?

Every device at OzMobiles undergoes a rigorous 72-point inspection process to ensure 100% functionality. We categorize our devices into cosmetic grades so you can choose the level of wear that fits your budget.

How long does shipping take?

We offer free standard shipping on all orders. Typically, orders are processed within 24 hours and delivered within 2 to 5 business days depending on your location.

Do your products come with a warranty?

Yes, all OzMobiles devices come with a standard 12-month warranty that covers any manufacturing defects or hardware malfunctions for your peace of mind.

What is your return policy?

We offer a 30-day return policy. If you change your mind or are not satisfied with your purchase, you can return the device in its original condition for a refund or exchange.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible buy-now-pay-later options including Afterpay and Zip.

Are the batteries in your phones tested?

Absolutely. We guarantee a minimum battery health capacity of 80% on all our devices to ensure you get reliable performance throughout the day.